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It’s easy to get started with Dryve. We require all drivers to upload their TLC certification documents along with current proof of insurance. Follow the instructions below to upload documents online through our website or directly through the app.

What is the first step?
Create an account with Dryve and download the app through the Apple Store for iOS devices or Google Play for Android.

What documents do I need?
Scans/images of the following documents needed:*
• TLC document
• Proof of Address
• Driver’s License
• Social Security Number
• Debit card

You will need to provide a driver abstract if your license was not issued from NYS. If you were in any sort of motor vehicle
accident, you will need the police report.

Does Dryve have a referral program?
Yes! If you refer a friend to Dryve, you and your friend get $5 off your next four rentals. More information can be found at dryve.nyc/referral-program

How long does it take to get approved?
We’ll let you know by email within 24 business hours if you’re approved to drive.

How long is the process to rent a car?
Once you submit your documents it will take between 24-48 hours to get you on insurance. Once approved you will be able to reserve a car.

Hourly Rentals
Renter is responsible to pay for the entirety of the booked rental hours, regardless of any unused time. A $15 late fee will apply to vehicles returned late in addition to the regular hourly rental fee.  The time is calculated from your reservation time until the car is actually returned and the rental has ended.

When and how can I see where my car is parked?
The location of your reserved vehicle becomes available 30 minutes prior to your rental start time. Please watch this video on how to find the vehicle location using our app.

What is an insurance surcharge?

If DMV records indicate insufficient driving experience (under 3 years) or excessive points on your license, a monthly fee of $20 will be charged to cover the extra cost of insurance.

Not to worry, if you rent 4 or more times a month, we will waive this fee as our way of saying thank you.

 

What if my documents are not approved by my ride-share company when my rental starts?
To make your rental as smooth as possible, we upload your documents to your ride-share company on your behalf.  Please notify us of which ride-share company you would like to upload your documents to as soon as you reserve your rental. While it is rare, ride-share companies sometimes have a delay in processing. We are therefore unable to guarantee that your documents will be processed by the start of your rental. If this does occur, we are unable to issue rental refunds or credit.

What if my car won’t unlock?
Contact our 24/7 customer support via phone, and they can unlock the car for you remotely.

Can I fix my own car?
No, all cars must be serviced by the Dryve authorized maintenance shop only. For any maintenance issues in the car, please go to Modern Auto in Queens.

If you take the car to be serviced by another provider, Dryve will charge a fee of $250, in addition to fees related to the redoing the maintenance. Damage not reported will also incur additional fines.

What if I get a flat tire?
If you get a flat tire during your rental period, call our customer service at 212.513.1358 and we will let you know what steps to take. If the tire got flat while driving, the driver is responsible for the cost.

What if there is a ticket on the car before I begin my reservation?
Advise us about your ticket, and we will cross reference the time the ticket was issued with the responsible customer’s reservation time. However, you are responsible for any tickets that are received on the car during your own rental period.

What do I do with the ignition key?
Ignition keys must be returned to the middle console. There is up to a $1,000 penalty for taking the key from the vehicle.

What should I do if I’m in an accident?
Call 9-1-1 if you are in any sort of accident, however minor.

  • First, file a police report with the responding officer at the scene of the accident.
  • Second, while at the scene, take approx 10-15 pictures of both vehicles, damages, and any panoramic views that can include landmarks. Pictures at the scene of an accident are exceptionally important when dealing with any insurance claims.
  • Third, call the Dryve office to report the accident as soon as the scene is deemed safe to do so.
  • Finally, you are responsible to pick up the police report from the precinct and bring it into the office within 5 business days of the accident date.

What should I do if the car is unusable after the accident?
If you are in an accident, call our customer service at 212.513.1358 once the scene is deemed safe. If the car is not able to drive, Dryve will dispatch a tow truck to pick up the vehicle.

What should I do if the car is usable after the accident?
If the police deem the car safe to drive, call our customer service at 212.513.1358 to report the accident.

Is there full coverage on the vehicle?
While standard insurance coverage is included in every Dryve rental at no extra cost, we also offer an extra coverage option for an additional fee.
At the rate of $0.50/hour, your rental will be included in an umbrella policy that will cover the standard $1,000 deductible in the event of any damages. Please note that this does not include tires.

Please note that this policy does not cover damages incurred due to extreme weather or gross negligence.
Gross negligence includes but is not limited to:
The use of a cellular phone while driving
Deliberately blocking the video camera by any means
Driving under the influence of any drugs or alcohol
Driving under extreme exhaustion
Driving in extreme weather conditions
Ignoring any traffic laws such as: driving through a stop sign, ignoring road signage, speeding (particularly in pedestrian areas) and any other traffic laws of the local area.

Can I park anywhere while I’m driving?
During your rental you may park your vehicle in any legal spot. You are responsible for any meter fees. Any tickets or towing incurred during your rental period is the responsibility of the renter.

Where do I park at the end of my rental?
You may end your rental in any legal parking spot in the designated ‘Dryve Parking Zone’; (found on the Dryve website) Be make sure that the vehicle doesn’t need to be moved for any reason for at least next 24 hours from when you park. You will not be able to end your rental if you park outside the ‘Dryve Parking Zone’.

Is there any place I cannot park my car at the end of a rental?
At the end of your rental, you may not park in any zones marked:

  • No Parking Zone
  • No Standing Zones
  • Money-metered zones
  • Commercial Standing Zones (this includes but is not limited to commercial vehicle loading zone, truck load and unload, food vehicle zones, reserved electric car spaces, or disabled parking zones, etc);
  • Parking spaces designated for special use; private facilities (ie: grocery store lots; apartment building parking lots, etc) valet zones; bus zones; etc.

What will happen if I park the car in the wrong spot?
If a car was parked in a place where the car may not be parked, and the car is towed, the driver will be responsible for any fees that are associated with recovering the car.

What if I don’t get a legal parking spot in Dryve Designated Area?
It is your responsibility to park in a legal parking spot. We have designed our locations to provide the most flexibility and access.

Is smoking permitted in the vehicle?
No. In the interest of other renters and passengers, smoking is not permitted in the vehicle. If another renter notifies us that a car smells of smoke, we reserve the right to charge a cleaning expense fee of minimum $250.

Can other people drive the vehicle?
No, only the renter who initiated the reservation is authorized to drive the vehicle.Unauthorized drivers are not insured and may be subject to prosecution in the event of an accident. Only the renter may drive the rental vehicle from Dryve TLC Rentals. On violation, a minimum fine of $250 will be charged.

What happens if I get a speeding ticket or another traffic violation?
You are responsible for any violation of traffic laws, and any incurred fees will be included in the charge of your rental. Fines for violations such as speeding, illegal parking, suspected criminal use of vehicles, and abuse of HOV lanes will be transferred to the customer and the credit card on file will be charged including TLC fines.

How far can I drive the car during my rental?
Vehicles can be driven up to 110 miles from the Dryve office in Long Island City. Any rentals driven outside of this radius will incur a minimum fee of $250.

Do I need to fill up the car before ending my rental?
Yes! All vehicles must be returned with half a tank of gas. If there was less than that when the rental started, we will reimburse $7.50/quarter that was filled. This reimbursement is only valid for up to half a tank. Any amount filled over that will not be reimbursed.

Is there an EZ-Pass in my car?
Yes! 
For your convenience, all Dryve Cars have an EZ-Pass tag mounted on the windshield. There is no daily fee for using the EZ-Pass.
For each toll processed through the EZ-Pass, there is a $0.50 processing fee in addition to the cost of the toll itself, charged to the credit card on file.
Please note: the EZ-Pass is registered to the plate on the vehicle, and will be charged to the vehicle even if removed from it. 

Speeding in an EZ-Pass Lane
Please be aware that speeding in an EZ-Pass lane will deactivate the EZ-Pass as well as trigger a speeding violation. You will be responsible for the speeding fine as well as a $250 fee for deactivating the EZ-Pass tag.

How quickly can I reserve a car?
No advance notice is needed. Simply choose your location and the Dryve app will automatically let you know which vehicle is available in your area.

Does Dryve have a Lost and Found?
No, we are not responsible for any items left in the vehicle. Please be sure to double check your vehicle for any personal items before ending your rental to ensure that you didn’t leave anything behind.

Cancellation policy
We never double book a reservation. Your reservation will set aside a vehicle for you. We therefore ask that you be considerate of other drivers and inform us as soon as possible if you need to cancel your reservation.
Our cancellation fees are as follows:
Cancellations made more than 2 hours prior to the rental start time will result in a $0.01 charge. This is in order to clear the hold that was placed on your credit card when the reservation was made.
Cancellations made less than 2 hours prior to the rental start time will result in a $25 cancellation fee.
If  you do not show up to start your rental, there will be a $45 charge to your account and the rental will close 3 hours after the rental start time.

Is there a deposit?
Nope! For the convenience of our renters, we do not require a deposit of any kind.

What happens if my account has an open balance?
If you still have a remaining balance on your account or owe fees or violation tickets, you will not be able to rent a car until the balance is cleared.

Still need help?
Reach out 24/7

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Call us at 212.513.1358
or email rentals@dryvecars.com

Call customer support